Frequently Asked Questions
Everything you need to know about your KEF experience.
What is the standard shipping time for KEF products?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.
Do KEF products come with a manufacturer warranty?
Yes, all KEF audio products come with a limited warranty. Passive speakers are generally covered for five years, while powered speakers, subwoofers, and electronics are covered for two years.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website.
Can I cancel or modify my order after it has been placed?
Because we strive to ship orders as quickly as possible, we can only cancel or modify an order within 30 minutes of placement. Please contact our support team immediately for assistance.
Do you offer technical support for setting up my speakers?
Absolutely. Our team of product specialists is available via email or phone to guide you through the setup process and help optimize your home audio configuration.